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Terms and Conditions

General

There is a $20.00 minimum order policy. All prices are quoted in U.S. dollars. F.O.B. is Hellertown, PA. Shipping and handling charges will be added to your total invoice. Pricing and availability are subject to change without notice. Wale Apparatus has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders. Every effort has been made to ensure accuracy of information listed and Wale Apparatus is not responsible for any errors contained therein.

Special Order Items

Orders placed for special order items (i.e. non-stock items)require a full deposit and are non-returnable and cannot be cancelled.

Payment Policy

Standard terms of payment are Visa, MasterCard, American Express, and Paypal. There will be no surcharge for the use of credit cards and your card will be billed only after the product has been shipped. Cashier’s checks, money orders, company checks and personal checks are also acceptable as means of payment. Contact our sales department for exact shipping charges for your prepaid order. These could be sent along with a printout of your order to:

Attn: Orders Department
Wale Apparatus Company
400 Front Street
Hellertown, Pa. 18055

For cashier’s check and money order payments, orders will be released immediately on receipt of the payment document. For company and personal check payments, orders will be shipped only after funds are released from your financial institution. This could take up to 7 business days after our receipt of your payment document. All checks returned unpaid will be subject to a $30.00 fee charged to you.

Net terms are available. We require three trade references and one bank reference with account numbers, contact names and fax numbers. Contact Wale Apparatus or download if you wish to receive a credit application. Any extension of credit allowed to the Buyer may be changed or withdrawn at any time.

Delivery Information

Wale Apparatus will normally ship within 24 hours after receipt of order. Please specify if you are in a rush or have any special shipping requirements. We will notify you before shipping any small backordered items. The customer can either add to the backorder, ship the small backorder or cancel the order. There will be no small order charge or cancellation charge. The customer is however responsible for standard UPS shipping charges if you wish to proceed with the order.

Returns and Replacement Policy
*Request for returns must be within 5 days of product receipt.

Return process:

  1. Contact Wale within 5 days of product receipt for a return authorization number. Reference this number on all packages returned. Merchandise returned without pre-authorization will not be accepted or credited.
  2. Store credit will be issued for returned goods which is valid for 180 days from issue date.
  3. Return authorization is valid for 15 days from product receipt date. No returns accepted over 15 days.

* Returns may be subject to a 15% re-stocking charge.

* Non stock/Special order items, books, DVD’s, and used tools are non returnable

* If product is defective or incorrect merchandise is received, replacement product will be shipped and invoiced. Upon receipt of defective merchandise, credit will be issued against the original purchase, including freight.

Damaged Shipments

Wale Apparatus is not liable for damage or loss of merchandise after it leaves our warehouse. If shipment shows evidence of damage please contact UPS immediately.

Sales Tax Information

If required by law, Wale Apparatus will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the state of Pennsylvania and New Jersey. If you are tax exempt, send us your form for us to keep on file.

International Orders

We accept all international orders. A full prepayment is required at time of order. We prefer to ship via UPS, Global EMS (Post Office), but can ship with any of your preferred carriers. All custom, duties and taxes will be shipped collect and be paid by the Buyer. Contact Wale Apparatus for payment terms and exact shipping charges.

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