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Home Frequently Asked Questions
Most back orders will ship with no additional shipping charges. If there are additional shipping charges required, the customer will be notified.
*Excluding Glass tubing and Rod, Machinery, Kilns, items that would ship via freight, and items that would require a seperate box to be shipped.
Wale Apparatus was established in 1970.
Wale Apparatus is located approximately 1 hour north of Philadelphia, via PA Turnpike – 15 minutes west of the New Jersey border, via I-78 @ the Hellertown exit. Our showroom and offices are 5 minutes from the exit. – Please call if you need directions!
Yes, we welcome walk-in customers! Our store hours are 9:00 am – 4:00 pm, Monday – Friday. Please come and visit us!
We check for online orders throughout our business day, 8:30 am – 5:00 pm, Monday – Friday. If placed after business hours, we will process your order the following business day.
Generally, we will ship your order within 24 hours if the items are in stock.
Yes, as long as the order hasn’t shipped. Please call (1-800-334-9253) and one of our sales representatives will help you to make that change.
We will contact you by phone or email to advise of any out of stock or back order items.
Shipping cost is based on: weight and/or size of box, shipping method, and zip code being shipped to. Our standard carrier is UPS unless otherwise requested.
Contact the carrier immediately and file a claim. Please see our terms and conditions policy.
Please see our return policy under our terms and conditions.