1) How long has Wale Apparatus been in business?

Wale Apparatus was established in 1970.

2) Where is Wale Apparatus located?

Wale Apparatus is located approx. 1 hr North of Philadelphia, via Pa. Turnpike – 15 min. West of the New Jersey border, via I78 @ the Hellertown exit. Our showroom and offices are 5 min. from the exit. – Please call if you need directions!

3) Do you allow walk-in customers at your office and store?

Yes, we welcome walk-in customers! Our store hours are 9:00 am – 4:00 pm Mon.- Fri. Please come and visit us!

4) When I place my order on line, when will it be received, and when will it be shipped?

We check for on-online orders throughout our business day 8:30am – 5pm Mon.- Fri. If placed after business hours, we will process your order the following business day.

Generally we will ship your order within 24 hrs. if the items are in stock

5) Can I change or add to my order once it is placed?

Yes, as long as the order hasn’t shipped.  Please call (1-800-334-9253) and one of our sales representatives will help you to make that change.

6) What if an item or items are not in stock when I placed my order?

We will contact you by phone or e-mail to advise of any out of stock or back order items.

7) How are my shipping cost calculated?

Shipping cost is based on: weight and/or size of box, shipping method, and zip code being shipped to. Our standard carrier is UPS unless otherwise requested.

8) What if my package is damaged when I receive it?

Contact the carrier immediately and file a claim  Please see our terms and conditions policy.

9) What if I want to return a package?

Please see our return policy under our terms and conditions.